Wednesday, 11 December 2019

Key trends and technologies that are transforming telco field service.

An Interview with Paul Whitelam, SVP Global Marketing of Click - A Salesforce Company
Friday 11 October 19

What are the biggest opportunities for telcos and ISPs as you see it?   With infrastructure initiatives such as 5G rollouts, as well as residential customer support, there are many opportunities to increase the efficiency of the service operation. By taking advantage of artificial intelligence and mobile technology, telcos and ISPs can increase operational efficiency and customer satisfaction at the same time as reducing costs. The opportunity lies in automated the scheduling and dispatch processes associated with work orders…

What are the biggest opportunities for telcos and ISPs as you see it?   With infrastructure initiatives such as 5G rollouts, as well as residential customer support, there are many opportunities to increase the efficiency of the service operation. By taking advantage of artificial intelligence and mobile technology, telcos and ISPs can increase operational efficiency and customer satisfaction at the same time as reducing costs. The opportunity lies in automated the scheduling and dispatch processes associated with work orders…

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