Collaboration is unifying, but is your business strategy?

Telecoms operators rarely shy away from making bold claims when it comes to unified communications and collaboration (UC&C), promising a seamless, enterprise-grade service that will generate a meaningful boost in end user productivity. In reality though, many operators are still encumbered by legacy systems, structures, and sometimes even cultures, that make delivering on these claims much more challenging. The pressure on operators to get with the times will only increase as new technology and competitors come to the fore. It is hard to overstate the UC&C opportunity. The global market is forecast to be worth US$48 billion a year by 2020, with the enterprise sector expected to account for more than half of this sum…