Saturday, 15 December 2018

3 Continents. 1 Solution. Millions saved!

A Knowledge Network Article by IBM
Friday 23 October 15

It’s 6pm in the evening. You just received the bad news – your company’s Chief Financial Officer wants you to cut customer care costs by 5 percent for next year’s budget. “But we are expecting call center volume to increase by 10 percent next year!”  The voice of reason screams in your head while you look at the cost sheet to go through yet another round of cuts.    This is the plight of customer service leaders at most Telecommunications companies…

It’s 6pm in the evening. You just received the bad news – your company’s Chief Financial Officer wants you to cut customer care costs by 5 percent for next year’s budget. “But we are expecting call center volume to increase by 10 percent next year!”  The voice of reason screams in your head while you look at the cost sheet to go through yet another round of cuts.    This is the plight of customer service leaders at most Telecommunications companies…

TT PREMIUM CONTENT

If you are a subscriber login here


To access premium content you need to upgrade your account. To find out more click here

Since you're here...

...the Telecoms industry is characterised by constant change and evolution. That's why it's crucial for telecoms professionals to keep up-to-date with what is happening. Join 35,000+ of your peers and sign up to our free newsletter service today, to be in the know about what is going on. PLUS, as a member you can submit your own press releases!

See all membership options

Please enable JavaScript to view the comments powered by Disqus.

Newsletter signup

Quickly get on board and up to date with the telecoms industry