Saturday, 23 February 2019

Returned Android phones costing operators $2bn a year

By Nick Wood, Total Telecom
Thursday 03 November 11

Device management specialist WDS warns low-end smartphones likely to be more expensive to support than top-of-the-range handsets.

Customers returning malfunctioning Android phones for repair or replacement are costing operators as much as $2 billion per year, claimed mobile device management firm WDS on Thursday. By analysing 600,000 technical support calls it handled over the last 12 months, WDS found that 14% of calls concerning Android-powered devices related to a hardware issue compared to 11% for Windows Phone…

Customers returning malfunctioning Android phones for repair or replacement are costing operators as much as $2 billion per year, claimed mobile device management firm WDS on Thursday. By analysing 600,000 technical support calls it handled over the last 12 months, WDS found that 14% of calls concerning Android-powered devices related to a hardware issue compared to 11% for Windows Phone…

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