Monday, 18 October 2021

Got the “Swivel Chair” Blues? Tollring teams with Park Bench Solutions in powerful co-development partnership to optimize Service Providers leveraging Cisco BroadWorks

posted by Tollring
Thursday 29 April 21

Global software developers Tollring and Park Bench Solutions have signed an exciting, new co-development partnership. Park Bench, based in Tampa Florida, serves over five million Cisco BroadWorks voice subscribers around the world via its award-winning odin productivity platform delivering full self-service management, simple “no code” app integrations, full configuration backup and restore, live migration capabilities and much more…

Global software developers Tollring and Park Bench Solutions have signed an exciting, new co-development partnership.

Park Bench, based in Tampa Florida, serves over five million Cisco BroadWorks voice subscribers around the world via its award-winning odin productivity platform delivering full self-service management, simple “no code” app integrations, full configuration backup and restore, live migration capabilities and much more, for service providers around the globe.

The complete Tollring portfolio of products, iCall Suite call analytics, contact center, recording and fraud management services is integrated with odin (and BroadWorks) via robust webhooks and API functionality from Park Bench. Through the partnership, Park Bench aims to streamline the reference architecture for service providers, instill confidence through a best-of-breed end-to-end solution and eliminate the ‘swivel chair blues’ caused by switching between different application portals downstream in the provisioning process.

With easy, automated provisioning of Tollring’s applications via odin, service providers can quickly enable their customers to measure and analyze call performance across an entire platform, reseller, customer, contact center, multiple teams, or individuals. Tollring’s iCall Suite delivers in-depth insights into every call through real-time reports and dashboards so businesses can better understand and evaluate customer experience, identify issues, meet strict call recording compliance requirements, and ultimately maximize productivity.

Tollring’s fraud management solution can also be managed by service providers via the single odin portal, enhancing security and adding value through trust, helping to promote loyalty amongst their customers.

The power of odin lies in its API, webhooks and automation capabilities. Service providers leveraging the odin Platform can delight their customers and resellers alike with self-service branding and the most granular controls to ensure standards and compliance. The odin Platform includes a full suite of productivity and development tools that enable service providers to radically boost profits and time to market.

James L. Lee, Managing Partner & COO at Park Bench says, “We are closely aligned with Tollring in our aims to solve the typical pains and challenges that our global service providers face each day, particularly when managing an array of fragmented and siloed systems. We call this the ‘swivel-chair’ blues.

“By integrating Tollring’s valuable insights and dashboards directly into the odin experience and making it easier, faster and less costly for providers to incorporate their tools and systems into BroadWorks, we provide our partners with a unique opportunity to enhance their product offerings and stay one step ahead of their competition.”

Tony Martino, CEO of Tollring says, “There are considerable synergies between our organisations. We have many mutual partnerships and customers who can leverage our combined expertise and solutions. We will also be able to consolidate our global reach in terms of how we buy, sell, and take our propositions to market. Our unified vision empowers this co-development partnership, which will maximise opportunity for BroadWorks service providers across the globe.”


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