Monday, 14 June 2021

Neos Networks reinvigorates enterprise communications with launch of Unified Communications services

posted by Neos Networks
Tuesday 27 April 21

Neos Networks, one of the UK’s leading connectivity providers, today announces the launch of its cloud-based Unified Communications as a Service (UCaaS) solution, providing UK businesses with an enterprise-grade, robust, secure and reliable platform. The solution is a cloud-based communications and collaboration platform, which includes contact centre capability, and is fully interoperable with other market leading solutions including Zoom and Microsoft Teams. This interoperability provides ease of use for organisations that already have existing conferencing tools but are looking to either add functionality or gradually replace their existing set…

Neos Networks, one of the UK’s leading connectivity providers, today announces the launch of its cloud-based Unified Communications as a Service (UCaaS) solution, providing UK businesses with an enterprise-grade, robust, secure and reliable platform.

The solution is a cloud-based communications and collaboration platform, which includes contact centre capability, and is fully interoperable with other market leading solutions including Zoom and Microsoft Teams. This interoperability provides ease of use for organisations that already have existing conferencing tools but are looking to either add functionality or gradually replace their existing set-up.

Neos Networks’ UCaaS package offers high levels of security, compliance, and reliability – as well as an intuitive, centralised management portal. The easy-to-use portal acts as a go-to hub to proactively monitor all call features and admin management to ensure the smooth-running of scheduling and organising meetings. This will enable IT teams and end-users to have a simple user experience that gives them full visibility of the performance of the service.

Equipped with first-class video and audio-conferencing abilities, Neos Networks’ UCaaS solution delivers a high-quality collaboration experience for end-users, that is secured with 24/7 proactive monitoring. Furthermore, the solution operates via a license agreement, meaning that businesses can personalise their subscription plan to ensure they only pay for the tools they actually want to use.

Collaboration is paramount for businesses in the present climate, so features such as instant messaging, whiteboarding and document sharing are vital to help teams work effectively. As is the ability to work on-the-go, which is why the connectivity provider has focused on providing greater mobility through fixed and mobile convergence. The inclusion of contact centre-relevant services such as supervisor management, interactive voice response, call recording and wall boards means that this is a solution that is built with contact centre staff in mind, too.

Perhaps unsurprisingly, business interest in acquiring a UCaaS solution has spiked 86% since the first UK lockdown. Cloud technology enables business employees to work and collaborate remotely and efficiently, making it a perfect fit for organisations having to adapt to changing working environments and customer demands.

To source relevant cloud technologies, businesses have turned to their connectivity providers for support. Neos Networks’ offering, a response to this market demand, will support businesses looking to remain connected in the new world of work by leveraging its wider experience in communications, connectivity and network infrastructure.

The announcement forms part of the UK telco’s wider growth strategy, which is seeing the business significantly expand its product options, as well as the size of its network, to fully complement the increasing demand for better UK business connectivity.

Director of Product at Neos Networks, Mark Charlesworth stated that: “Reliable and secure audio and video communication is more important than ever to get work done, reduce the chance of missed communications, collaborate and be profitable.

“A cloud service that integrates with other platforms, like our UCaaS solution, is ideal for helping the modern enterprise stay connected at a time of hybrid working, all while retaining a strong ROI. According to research from IDC (European Enterprise Communications July 2020), over half (55 per cent) of respondents are still using an on-premise UC solution. With staff less likely to be office-based, our license-based product represents a great opportunity to support the communication needs of remote workers.

“We understand that security and video/web conferencing are also priorities for businesses across the UK over the next few years. Our experience in managing critical UK infrastructure connectivity and network projects makes us best-placed to deliver a secure and reliable solution.”

Managing Director for Public Sector and Enterprise, Pete Asman, added: “Digital Transformation has jumped ahead significantly due to the global pandemic and the market has been gripped with a need to be remote. The need for a UCaaS solution that is cloud based, secure and vender agnostic has never been as critical to support our customers in their everyday tasks and growth.

“Neos Networks is here to drive innovation both technically and commercially with new solutions like this that will support the new normal.”


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