Sunday, 11 April 2021

Broadband customers could jump ship with just 'one touch' says Ofcom

by Harry Baldock, Total Telecom
Thursday 04 February 21

Ofcom says a ‘one touch’ system for switching broadband provider would be ‘quicker, simpler, and more reliable’ for customers

Back in 2015, Ofcom changed the rules for customers on Openreach’s copper network, allowing them to switch between available broadband providers (such as BT, Sky and TalkTalk) simply by contacting the new provider, who handles the transition with the existing supplier.  Since then, however, little has changed when it comes to the difficulties posed by switching broadband providers on other networks…

Back in 2015, Ofcom changed the rules for customers on Openreach’s copper network, allowing them to switch between available broadband providers (such as BT, Sky and TalkTalk) simply by contacting the new provider, who handles the transition with the existing supplier.  Since then, however, little has changed when it comes to the difficulties posed by switching broadband providers on other networks…

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