Tuesday, 09 March 2021

Call2Teams™ leads the way in voice-enabling Teams

posted by Qunifi
Monday 18 January 21

2020 will be etched into history as the year that the Covid-19 crisis hit. Around the globe, governments issued stay-at-home orders. Companies struggled to maintain business as usual, and demand for unified communication solutions rocketed. Microsoft Teams was the natural go-to for many companies. Provided as part of the Microsoft365 suite, uptake of the unified communications solution soared, from 13 million daily active users in July 2019 to 115 million daily active users by November 2020…

2020 will be etched into history as the year that the Covid-19 crisis hit. Around the globe, governments issued stay-at-home orders. Companies struggled to maintain business as usual, and demand for unified communication solutions rocketed.

Microsoft Teams was the natural go-to for many companies. Provided as part of the Microsoft365 suite, uptake of the unified communications solution soared, from 13 million daily active users in July 2019 to 115 million daily active users by November 2020.

The exponential growth in Microsoft Teams is also driving adoption of Qunifi’s Microsoft approved product Call2Teams™.

Time and again, the missing piece in the unified communications jigsaw is how to seamlessly connect existing telephony infrastructure and services with Microsoft Teams. Prompting businesses of all sizes to seek answers to; how to leverage the functionality of their existing PBX? how to bring their own carrier? how to avoid the disruption of having to port numbers?

Enter Call2Teams™ – the worlds’ easiest way to give Microsoft Teams a voice.

Sitting between any phone system, PBX or SIP trunk provider and Microsoft Teams, this middleware product is cloud-native, multi-tenant, scales globally and can be deployed in minutes. There is no need to port numbers, change carrier or throw away an existing phone system. With simple per-user, per-month pricing and no disruption to end-users, deciding to adopt Call2Teams™ is an easy decision to make.

Sold exclusively through channel partners, Qunifi now works with the majority of firms identified in Gartner’s UCaaS Magic Quadrant, as well as 250+ other distributors, resellers and Managed Service Providers (MSPs). Partners stretch across the globe, with Call2Teams™ being delivered as far-a-field as Canada, Singapore, New Zealand, and even outer Mongolia!

“Our partners have ‘enabled Teams calling’ for hundreds of thousands of users across the globe. We are now handling the call traffic for some of the worlds’ biggest corporations. It is a real honour knowing that we are providing a solution that adds real value.” Mark Hebert – Founder & President, Qunifi.

In addition to exponential partner growth, Qunifi has trebled the size of its team. Along with several developer hires, Jeannie Arthur, joins as Chief Executive Officer; Richard Johnson joins from LoopUp as Director of Partnerships; Pardeep Koonar joins from Martello Technologies as VP Sales Americas; and Darren King joins from?CenturyLink as Operations Manager.

Qunifi continues to evolve the core product, with several?enterprise-grade updates – one such update is Teams True Transfer.  This pioneering feature ensures that busy/free status is shown correctly in the PBX if a call is transferred between users in Microsoft Teams; incredibly useful in multi-agent?and call centre environments.

Looking back over the year what are Qunifi most proud of?

“I am proud of the people side of it - how we have grown the team, grown our partner base, and of course, I am most proud to play a small part in keeping hundreds of thousands of people suddenly forced to work from home connected, efficient and productive.” Mark Herbert, Founder & President, Qunifi

Plans for Call2Teams™ in 2021 are no less ambitious. Onboarding of partners continues at pace, a new website with an enhanced partner programme is ‘coming soon’ and the development team is already working away on a number of pioneering new features.

“We are exploring how we continue to develop our products technically, improve usability, diversify our offering, and add additional value within the call-path. So, stay tuned for updates in the early part of this year.” Jeannie Arthur, CEO, Qunifi


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