Saturday, 23 January 2021

Noetica Launches New Public Cloud Service for Contact Centres

posted by Noetica
Wednesday 11 November 20

Noetica – A British company, developing software products for the global contact centre market, today announced that its award winning technology is now available as a public cloud service using the Microsoft Azure platform. The Noetica Cloud is deliverable rapidly and flexibly on demand to contact centre operations of all sizes. Built from the ground up and incorporating a range of patented innovations, Noetica’s software has been helping contact centres around the world for the last 24 years to achieve consistent efficiency and effectiveness gains and improved performance…

Noetica – A British company, developing software products for the global contact centre market, today announced that its award winning technology is now available as a public cloud service using the Microsoft Azure platform. The Noetica Cloud is deliverable rapidly and flexibly on demand to contact centre operations of all sizes.

Built from the ground up and incorporating a range of patented innovations, Noetica’s software has been helping contact centres around the world for the last 24 years to achieve consistent efficiency and effectiveness gains and improved performance. Although the Noetica platform has been deployed in a variety of customer owned cloud environments for a number of years, the company has not until now offered a full service including a completely managed cloud estate. Built on the solid foundation of the Microsoft Azure platform, the new Noetica Cloud offers a high quality, high availability and fully maintained service, aimed at contact centres from SMEs to large enterprises.

Unlike other cloud contact centre solutions, the Noetica Cloud presents exceptional flexibility by offering either embedded SIP telephony as part of the service, or integrating directly to any other customer chosen or preferred SIP telephony carrier. In other words, a contact centre can switch to Noetica Cloud without switching away from its incumbent SIP provider.
There are many other advantages to Noetica Cloud. A fully resilient architecture, featuring failover between different data centres, in the event of unplanned site outages, guaranteeing high levels of uptime should disaster strike. A simple to understand commercial model allows customers to scale usage up and down according to seasonal or fluctuating demand. Additionally, Noetica’s PCI-DSS certification provides peace of mind to contact centres that process payments.

Danny Singer, Founder & CEO of Noetica comments: “For the last 24 years, Noetica has maintained a steady focus on developing the best possible technology for our contact centre clients. From the best agent productivity tools, to the most advanced predictive diallers and telephony solutions, we have strived to remain ahead of the technology pack through our innovation and vision.”

Singer adds: “All this wealth of technology and experience is now available on demand from the Noetica Cloud in a scalable and flexible fashion. With the launch of Noetica Cloud we are yet again aiming to leapfrog the status quo by delivering technology that was hitherto only available on premise.”

Steven Brooks, the company’s Managing Director comments: “Throughout the last decade we have strived to meet the changing needs of our existing and new customers alike. The development of our own voice platform enables us to offer a cloud solution deployed in a variety of different contexts. With Noetica Cloud we are now adding to this with an offering that combines our proven software with robust infrastructure and service. Consistent with our ethos, this new offering is available to new and existing customers, both direct and via our channel partners, something we are very proud of, as we approach our silver jubilee year.”

Contact centres can now reap the benefits of an advanced feature rich, fully integrated inbound and outbound solution without the headache of buying and maintaining expensive phone systems, servers, databases, and other elements of infrastructure. With Noetica Cloud, a good internet connection and some basic workstations is all that is required now in order to enjoy the best that state-of-the-art contact centre technology has to offer.


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