Monday, 28 September 2020

Wavenet Collaborates with Verint to Power No-Compromise Compliant Call Recording for Microsoft Teams

posted by Wavenet
Monday 20 July 20

Wavenet, a leading and respected, multi-award-winning business provider of telecoms and technology solutions, today announced it has joined a financial compliance partner program managed by Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™. Wavenet delivers its TeamsLink™ Direct Routing solution for voice calling in Microsoft Teams to businesses in several sectors including financial services, legal, retail and manufacturing. Interaction recording has been a key compliance requirement to support the migration to Microsoft Teams…

Wavenet, a leading and respected, multi-award-winning business provider of telecoms and technology solutions, today announced it has joined a financial compliance partner program managed by Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™.

Wavenet delivers its TeamsLink™ Direct Routing solution for voice calling in Microsoft Teams to businesses in several sectors including financial services, legal, retail and manufacturing. Interaction recording has been a key compliance requirement to support the migration to Microsoft Teams. TeamsLink is a cloud-based connectivity solution offering fully managed services that will leverage Verint’s Financial Compliance technology to support businesses in their voice and collaboration recording efforts. The solutions can help organisations meet multiple industry standards including MiFID II, FCA and MAR.

TeamsLink Call Recording is an enterprise-grade, secure recording solution utilising Verint’s versatile Microsoft Teams compliance capture technology that can enable organisations to record all communication features available in Microsoft Teams meetings: from voice calling to chat, video meetings, screen sharing, and instant messages across all regulated users. TeamsLink Call Recording will provide a robust platform to centrally record, store, and make data readily available and easily retrievable for reconciliation, trade reconstruction, augmented business insights, and compliance evidencing.

Verint’s Financial Compliance solution—available both in the cloud, on premises and as a hybrid architecture—supports modern work processes and offers a broad range of capabilities to help the financial industry tackle risk and regulatory compliance. These include the ability to capture, retain, monitor and analyse voice and electronic communication streams offered by unified communications (UC), trader voice, mobile and IP telephony solutions by Microsoft, Cisco, IPC, BT, and other leading vendors.

These capabilities are augmented by automated operational assurance, proactive communication governance and an open approach to facilitate integration to address sophisticated requirements for record-keeping, monitoring and reporting. Recognized in the 2019 Buy-Side Technology Awards and other industry rankings, Verint’s solution delivers capabilities that can prevent non-compliant incidents from occurring and organise of large volumes of unstructured data. By outpacing other industry solutions that only offer capture-and-archive capability, Verint’s Financial Compliance helps organizations work proactively to maintain adherence, avoid fines and reduce the cost of compliance.

“Organisations are struggling to maintain compliance as they adopt new voice and electronic communications platforms, such as Microsoft Teams, amidst increasing enforcement action by regulators under MiFID II, MAR, and other new regulations,” says Wavenet’s Philip Grannum, Chief Commercial Officer. “We are confident that combining our TeamsLink Call Recording solution with Verint’s offering gives financial firms a trusted, cost-effective solution to enable risk-free Microsoft Teams adoption across their organization. We look forward to partnering with Verint to achieve this.”

“Today, the financial compliance landscape is more complex than ever before. Some say technology is the answer, but only the right, proven solutions coupled with in-depth industry knowledge and expertise will prevail,” says Verint’s John Bourne, senior vice president, global channels and alliances. “That’s why we’ve carefully selected solutions, services and support providers to participate in Verint’s Financial Compliance Partner program. We are pleased to welcome Wavenet to our growing network of experts in this field with whom we are helping financial market participants address increasing regulatory demands.”


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