Saturday, 30 May 2020

Customer-centricity: Evolving the customer relationship is a central pillar of digital transformation

Total Telecom
Friday 01 May 20

Join Total Telecom on Tuesday, July 14, 2020 for an online discussion on the customer relationship and its role in digital transformation. Emerging technologies including artificial intelligence and advanced analytics are giving telcos a much better understanding of their customers&rsquo…

Join Total Telecom on Tuesday, July 14, 2020 for an online discussion on the customer relationship and its role in digital transformation.

Emerging technologies including artificial intelligence and advanced analytics are giving telcos a much better understanding of their customers’ preferences. This, in turn, is enabling them to deliver a much more personalised customer experience which helps maintain loyalty and deliver new customers. Join this webinar to explore strategy and technology for delivering enhanced customer service and how this can accelerate your digital transformation.

Join this webinar to understand:
• How the telco-customer relationship is evolving in the ‘digital age’
• The role of key technologies including AI and analytics
• Why customer-centricity is a key part of wider digital transformation strategies

Who should attend:
• CMO/CIO/CDO
• Customer experience specialists from telecom operators
• OSS/BSS providers
• AI and data vendors

Speakers:
Sinem Yuksel, Director, Customer Experience, Turkcell
Fiorella Cardenas, Head of Global Customer Experience and Churn Management, Telefonica

More speakers to be announced...

Register

If you are interested in speaking or sponsorship opportunities for this webinar, email ads@totaltele.com


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