Wednesday, 28 July 2021

What are operators doing to support their customers during the COVID-19 pandemic?

by Harry Baldock, Total Telecom
Thursday 27 May 21

Keeping the country's networks up and running is one thing, but what are operators doing to help support their customers during the coronavirus outbreak? Below is a brief list showing all of major announcements from UK operators. Are your emergency measures not on this list? Please get in touch.

The UK is heading into lockdown once again, with pressure building on the operators to deliver quality connectivity and support their customers during this difficult time   May 27th   AT&T are working with Walmart to offer people in financial hardship cheap or even free internet and wireless plans as part of the Emergency Broadband Benefit Program     March 9th   Vodafone launching communities.connected, offering unlimited data plans to the private and public sector at reduced rates so that they can support vulnerable people     February 22nd   Vodafone UK extend free mobile data to 150,000 more school kids     February 12th   With a lockdown half-term upon us, Virgin Media is extending its free TV offering by making a variety of entertainment, lifestyle and learning-based programming at no extra cost     February 4th   Virgin Media's ‘Help for Home Learners’ initiative will provide 1,500 laptops and mobile dongles to disadvantaged schoolchildren across the UK   Lycamobile has partnered with the Department of Education to give eligible families 20GB of free data per month to support children’s learning until the end of the school year       January 29th   Zen lowers the price of its full fibre broadband packages by around 10% to support home schooling and remote working   Virgin Media is giving all TV customers free access to popular kids programmes during lockdown, to last until the 3rd of March     January 22nd   Research from Assemblyshows that UK operators have spent around £940 million on supporting the public throughout the coronavirus pandemic     January 18th   Hyperoptic is offering free broadband packages for families to help facilitate home education     January 15th   EE extends its unlimited data offer for NHS staff, as well as a 20% discount on their bill.   Community Fibre are offering 1-year full-fibre broadband for free to vulnerable London households to help with homeschooling     January 14th   Vodafone offering free and discounted access to online learning resources, including Azoomee, MarcoPolo World School, SchoolOnline.co.uk, and New Skills Academy.     January 12th   Virgin Media have announced a wave of customer support measures, including: making some pay and on-demand services available at no extra cost; zero rating the Oak National Academy learning resources website; providing 20GB of additional mobile data per month for families facing financial difficulties; and free data, minutes, and texts for vulnerable customers…

The UK is heading into lockdown once again, with pressure building on the operators to deliver quality connectivity and support their customers during this difficult time   May 27th   AT&T are working with Walmart to offer people in financial hardship cheap or even free internet and wireless plans as part of the Emergency Broadband Benefit Program     March 9th   Vodafone launching communities.connected, offering unlimited data plans to the private and public sector at reduced rates so that they can support vulnerable people     February 22nd   Vodafone UK extend free mobile data to 150,000 more school kids     February 12th   With a lockdown half-term upon us, Virgin Media is extending its free TV offering by making a variety of entertainment, lifestyle and learning-based programming at no extra cost     February 4th   Virgin Media's ‘Help for Home Learners’ initiative will provide 1,500 laptops and mobile dongles to disadvantaged schoolchildren across the UK   Lycamobile has partnered with the Department of Education to give eligible families 20GB of free data per month to support children’s learning until the end of the school year       January 29th   Zen lowers the price of its full fibre broadband packages by around 10% to support home schooling and remote working   Virgin Media is giving all TV customers free access to popular kids programmes during lockdown, to last until the 3rd of March     January 22nd   Research from Assemblyshows that UK operators have spent around £940 million on supporting the public throughout the coronavirus pandemic     January 18th   Hyperoptic is offering free broadband packages for families to help facilitate home education     January 15th   EE extends its unlimited data offer for NHS staff, as well as a 20% discount on their bill.   Community Fibre are offering 1-year full-fibre broadband for free to vulnerable London households to help with homeschooling     January 14th   Vodafone offering free and discounted access to online learning resources, including Azoomee, MarcoPolo World School, SchoolOnline.co.uk, and New Skills Academy.     January 12th   Virgin Media have announced a wave of customer support measures, including: making some pay and on-demand services available at no extra cost; zero rating the Oak National Academy learning resources website; providing 20GB of additional mobile data per month for families facing financial difficulties; and free data, minutes, and texts for vulnerable customers…

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