Wednesday, 08 April 2020

Sytel’s Cloud Contact Center Enables Home Working

posted by Sytel Ltd
Thursday 19 March 20

Sytel’s Softdial Contact Center (SCC) is a full-featured contact center stack, deployed in the cloud. With SCC, agents can work from home with nothing more than a PC with a web browser, headset and a basic internet connection…

Sytel’s Softdial Contact Center (SCC) is a full-featured contact center stack, deployed in the cloud. With SCC, agents can work from home with nothing more than a PC with a web browser, headset and a basic internet connection. Customers can gain homeworking functionality by moving agents to SCC from existing platforms that don’t support it.

“The challenge,” said Michael McKinlay, Sytel CEO, “in providing support for homeworking agents, for most contact centers, especially those using legacy systems, is to identify essential services and get them deployed quickly in the cloud. With SCC, this initial phase can be up and running in days. Other value-add services can then follow in a planned way.”

Sytel’s agent desktop, scripting and reporting solutions enable customers to start out simply and extend quickly, to deliver a rich user experience, properly integrated with the back office.

“Sytel’s track record in delivering extensible cloud solutions for clients is second-to-none”, said McKinlay “And delivering inbound/outbound cloud solutions quickly for voice and all other media types, properly integrated with business apps, doesn’t have to cost the earth.”

Patrick Bosworth, Presales Manager for Sytel, said “Contact centers needing a switch to home-working, wherever they are, should contact us any time. We will work through a checklist with them to give a realistic view of what is achievable and in what time span.”


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