Monday, 01 March 2021

How telcos are partnering to accelerate adoption of AI and automation

By Amy Cameron, Senior Analyst, STL Partners
Monday 13 January 20

Through our ongoing conversations with telecoms operators and the wider industry about their strategies and progress in implementing automation and AI, we see telcos pursuing a range of different partnerships, depending on their goals and level of ambition (i.e. size of budget) to transform their businesses. On one end of the spectrum, telcos are mainly users of automation and AI technology, either integrating pre-existing tools into their solutions or buying specific solutions to address well-defined needs. Often this can be a fairly tactical approach within a business unit rather than driven by a top down strategy…

Through our ongoing conversations with telecoms operators and the wider industry about their strategies and progress in implementing automation and AI, we see telcos pursuing a range of different partnerships, depending on their goals and level of ambition (i.e. size of budget) to transform their businesses. On one end of the spectrum, telcos are mainly users of automation and AI technology, either integrating pre-existing tools into their solutions or buying specific solutions to address well-defined needs. Often this can be a fairly tactical approach within a business unit rather than driven by a top down strategy…

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