Amdocs, a leading provider of software and services to communications and media companies, today announced that it has signed a strategic business and IT transformation agreement with Vodafone Germany, the integrated communications service provider at the heart of the Vodafone Group…
Amdocs, a leading provider of software and services to communications and media companies, today announced that it has signed a strategic business and IT transformation agreement with Vodafone Germany, the integrated communications service provider at the heart of the Vodafone Group. Amdocs will collaborate with Vodafone Germany to modernize its digital business and operations systems, business processes and customer journeys across all touchpoints and channels while actively reducing business complexity.
The programme, one of the largest of its kind in the world, will facilitate a leaner product portfolio, more agile processes and increased efficiencies; establishing a modern cloud-native technology architecture based on a scalable, agile IT delivery model.
Ralf Hellebrand, Programme Director, Technology at Vodafone Germany said: “The communications industry is changing rapidly, and we are embarking on an accelerated journey to transform Vodafone Germany’s business, improve IT velocity and offer a unified, digital customer experience. With the decision for Amdocs we strive to lift our collaboration to a new level and ensure the transformation success jointly with all partners on this journey.”
As part of the collaboration, Amdocs will provide Vodafone Germany with an end-to-end digital cloud native and open platform, covering the full journey of care and commerce processes, a dynamic catalog solution enabling Vodafone Germany to launch new services at speed, and RevenueONE, Amdocs’ new solution for capturing every revenue opportunity of the 5G digital economy.
Gary Miles, chief marketing officer at Amdocs said: “We’re seeing a huge increase in the number of communications companies worldwide who are transforming their businesses to deliver a digital customer experience, increased IT velocity and reduced costs. This programme will touch all aspects of Vodafone Germany’s business, from customer experience, products, partners and processes to IT infrastructure. We are proud to partner with Vodafone Germany on this transformation journey.”
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