Thursday, 06 May 2021

Can resource planning and agility coexist?

Paul Whitelam, senior vice president, global marketing, ClickSoftware
Wednesday 09 October 19

Although resource planning should be the cornerstone of any services business, organisations are still experiencing missed service level agreements (SLA’s), resulting in unmet customer expectations. A survey, conducted by HBR Analytics, found that executives are not seeing the predictability expected from planning because of the need to prioritise speed. While planning and agility are both equally necessary for business success, frequently changing plans render the hours spent planning fruitless. However, when issues arise, they are often alleviated by decisions that were made days, weeks, or even months ago. Reap the benefits of consistent resource planning Organisations that make resource planning a component of their everyday business benefit from tactical workforce decision…

Although resource planning should be the cornerstone of any services business, organisations are still experiencing missed service level agreements (SLA’s), resulting in unmet customer expectations. A survey, conducted by HBR Analytics, found that executives are not seeing the predictability expected from planning because of the need to prioritise speed. While planning and agility are both equally necessary for business success, frequently changing plans render the hours spent planning fruitless. However, when issues arise, they are often alleviated by decisions that were made days, weeks, or even months ago. Reap the benefits of consistent resource planning Organisations that make resource planning a component of their everyday business benefit from tactical workforce decision…

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