Monday, 26 October 2020

The Rise of the Digital Field Worker in Communications

A Whitepaper by ClickSoftware
Tuesday 08 October 19

The communications industry is facing many challenges—from competitive threats to changing customer expectations. To overcome these challenges, many leading communication service providers (CSPs) are looking to their field service team to make them more competitive. The emergence of a new type of digitally-enabled service professional—the digital field worker—will help to positively transform the current operations of CSPs. The digital field worker will enable CSPs to get more from current and future technology investments—helping to improve operational efficiencies, increase customer satisfaction, and develop new services.&nbsp…

The communications industry is facing many challenges—from competitive threats to changing customer expectations. To overcome these challenges, many leading communication service providers (CSPs) are looking to their field service team to make them more competitive. The emergence of a new type of digitally-enabled service professional—the digital field worker—will help to positively transform the current operations of CSPs. The digital field worker will enable CSPs to get more from current and future technology investments—helping to improve operational efficiencies, increase customer satisfaction, and develop new services.&nbsp…

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