Friday, 20 September 2019

Tollring partners with Novum Networks in Australia

Novum Networks
Wednesday 24 April 19

Novum Networks, a leading provider of unified solution technology in Australia, has chosen to partner with Tollring to deliver the market leading iCall Suite call analytics and recording to its partners and customers across Asia Pac. Novum Networks has added the full complement of Tollring&rsquo…

Novum Networks, a leading provider of unified solution technology in Australia, has chosen to partner with Tollring to deliver the market leading iCall Suite call analytics and recording to its partners and customers across Asia Pac.

Novum Networks has added the full complement of Tollring’siCall Suite cloud analytics to its product portfolio. The Australian provider is committed to the BroadSoft Voice over IP (VoIP) applications and IP-communications services which are enhanced by iCall Suite to add value to the offering.

The iCall Suite application seamlessly integrates with BroadSoft to enable customer-facing teams to record, monitor and analyse calls on any device, visualising critical business call metrics on dashboards and wallboards. Powerful live call analytics deliver the ability to monitor groups, call queues and manage customer-facing teams.

Tony Martino, CEO of Tollring says, “We’re excited to be working with Novum Networks. Novum is recognised for bringing new innovative products to market, so aligning our products with theirs is a good mutual match. They are a trusted organisation within the BroadSoft community, with excellent connections across the region, extending the Tollring network through a new global audience of partners.”

Nigel Keswick, Director of Novum Networks comments,“Tollring is a pioneering company producing market leading products capable of adding great value to our hosted services portfolio. Its architectural superiority provides a stable and scalable platform, whilst the utilisation of local data collectors ensures Australian data sovereignty, unlike many competing products which stream to remote locations. This is something Novum views as integral to systems handling sensitive customer data.”

He continues “The decision to partner with Tollring was taken with confidence based on their ability to demonstrate the required expertise, their willingness to support and a track record of successful service provider deployments.”

Novum Networks has built a private cloud for the Asia Pac region to ensure its partners and customers have full access to Tollring’s iCall Suite cloud-based services.


View more of the latest press releases from across the industry or post your company's news.

Since you're here...

...the Telecoms industry is characterised by constant change and evolution. That's why it's crucial for telecoms professionals to keep up-to-date with what is happening. Join 35,000+ of your peers and sign up to our free newsletter service today, to be in the know about what is going on. PLUS, as a member you can submit your own press releases!

See all membership options

Please enable JavaScript to view the comments powered by Disqus.

Newsletter signup

Quickly get on board and up to date with the telecoms industry