Tuesday, 19 March 2019

Vodafone emerges as the UK's most complained about telco

By Chris Kelly, Total Telecom
Wednesday 30 January 19

Vodafone was the most complained about telco in two of the three relevant categories

UK telecoms regulator, Ofcom, has released the latest instalment of its league table for the most complained about telcos in the UK, with Vodafone being awarded the dubious honour of being the UK's most griped about operator…

UK telecoms regulator, Ofcom, has released the latest instalment of its league table for the most complained about telcos in the UK, with Vodafone being awarded the dubious honour of being the UK's most griped about operator. 

Vodafone was the most complained about telco in both broadband provision and landline telephone services, where it received 27 and 19 complaints per 100,000 customers respectively. 

“With so much competition in telecoms and TV services, companies that are falling short need to make service quality and complaints handling their priority. Customers who aren’t happy with their provider can shop around and vote with their feet,” said Jane Rumble, Ofcom’s director of consumer policy. 

Virgin Mobile was the most complained about of the UK's mobile network operators (MNO) and mobile virtual network operators (MVNO), racking up 11 complaints per 100,000 customers. 

Vodafone came third in the mobile category, with 8 complaints per 100,000 customers, significantly more than its MNO rivals Three (4/100,000), O2 (3/100,000) and EE (3/100,000). 

Also in the news

EE revealed as the UK's best mobile network operator

Britain's worst performing broadband blackspots revealed

Is the UK doing enough to fight fake fibre?

Since you're here...

...the Telecoms industry is characterised by constant change and evolution. That's why it's crucial for telecoms professionals to keep up-to-date with what is happening. Join 35,000+ of your peers and sign up to our free newsletter service today, to be in the know about what is going on. PLUS, as a member you can submit your own press releases!

See all membership options

Please enable JavaScript to view the comments powered by Disqus.

Newsletter signup

Quickly get on board and up to date with the telecoms industry