Tuesday, 12 November 2019

Google: Use AI as a tool kit to build great user experience

Jayne Brooks
Wednesday 31 October 18

AI can help telcos evolve their customer offering, reports Jayne Brooks from the Total Telecom Congress 2018

Telcos should look to use Artificial Intelligence (AI) as a tool kit to build a great user experience, rather than focusing on ‘data science,’ Google’s EMEA Customer Engineering said today.  Speaking during a panel on “Capitalising the AI opportunity” at Total Telecom Congress, Andy Kennedy described how Google has used AI and explored how these methods could help telcos take advantage of the technology…

Telcos should look to use Artificial Intelligence (AI) as a tool kit to build a great user experience, rather than focusing on ‘data science,’ Google’s EMEA Customer Engineering said today.  Speaking during a panel on “Capitalising the AI opportunity” at Total Telecom Congress, Andy Kennedy described how Google has used AI and explored how these methods could help telcos take advantage of the technology…

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