Monday, 16 September 2019

Telia Carrier: Telcos must prepare for increasing ‘softwareization’ of their ecosystems

By Chris Kelly, Total Telecom
Friday 26 October 18

Ahead of Total Telecom Congress 2018 next week, Total Telecom spoke with Staffan Göjeryd, CEO, Telia Carrier, about the emerging trends that are shaping the industry

What trends are you noticing developing in the industry at the moment? Firstly, we’re seeing a significant shift towards greater information transparency within the industry as a whole. This extends across all customer touchpoints, from service data and traffic information to continuous implementation and operational updates. Data which was previously not readily available is increasingly being shared in order to enhance transparency and raise the overall customer experience. As a consequence of this, together with a need for greater operational efficiency, we are seeing an overall ‘softwareization&rsquo…

What trends are you noticing developing in the industry at the moment? Firstly, we’re seeing a significant shift towards greater information transparency within the industry as a whole. This extends across all customer touchpoints, from service data and traffic information to continuous implementation and operational updates. Data which was previously not readily available is increasingly being shared in order to enhance transparency and raise the overall customer experience. As a consequence of this, together with a need for greater operational efficiency, we are seeing an overall ‘softwareization&rsquo…

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