Tuesday, 23 October 2018

Ribbon Partners with Over.ai to AI Enable Kandy Solutions

Ribbon Communications
Wednesday 08 August 18

Ribbon Communications Inc., a global leader in secure and intelligent cloud communications, today announced that it has partnered with Over.ai to incorporate its natural language voice Artificial Intelligence (AI) platform into Ribbon’s UCaaS and CPaaS offers. The partnership will initially focus on improving employee productivity by incorporating virtual assistant services into Unified Communications (UC) clients and enhancing customer engagement by streamlining contact center services. Ribbon chose Over.ai’s natural language AI voice platform for its ability to handle complex business interactions. The platform&rsquo…

Ribbon Communications Inc., a global leader in secure and intelligent cloud communications, today announced that it has partnered with Over.ai to incorporate its natural language voice Artificial Intelligence (AI) platform into Ribbon’s UCaaS and CPaaS offers. The partnership will initially focus on improving employee productivity by incorporating virtual assistant services into Unified Communications (UC) clients and enhancing customer engagement by streamlining contact center services.

Ribbon chose Over.ai’s natural language AI voice platform for its ability to handle complex business interactions. The platform’s exceptional conversational capabilities enable participants to engage seamlessly in human to human-like conversation.

“Natural language AI creates an impactful new way to interact with business tools. Combining this innovative interaction model with our UC services makes it easy for end users to get more done. Customers can also reduce costs by leveraging AI as an intelligent first level of contact for sales or customer support, freeing up staff cycles for higher value engagements,” said Jeff Singman, VP Product, Kandy Business Solutions. “We’re pleased to be working with an innovation leader like Over.ai as we rapidly extend AI within our Kandy portfolio to enrich personal and business process interactions.”

Over.ai’s capabilities are being integrated into Kandy’s Live Support Wrapper, enabling customers to start their journey from a website, easily engage with an AI-based agent for frontline requests at any time and seamlessly escalate to a live agent if needed.

Ribbon is also integrating Over.ai’s virtual assistant “Omega” into its UC solutions, making it easy for users to send emails, texts, set up meetings, take action items on conference calls, or get answers to common questions via ordinary voice interactions. Leveraging natural voice commands, users can instantly engage with co-workers and customers whether in the office or on the move.

“Voice AI is really about enablement and simplifying processes. Users can simply ask for the information they need or give task-related commands, and get results more quickly, easily and cost-effectively,” said Noam Fine, CEO of Over.ai. “These benefits translate to multiple use cases, whether by adopting virtual agents to extend a customer’s access to your sales or support team or improving staff productivity via task automation. We’re excited to integrate with Ribbon’s extensive portfolio of UC and CPaaS tools to deliver accurate and impactful results.”

About Over.ai

Over.ai is an artificially intelligent, voice-enabled platform that tackles complex tasks through listening, understanding and learning from its own environment in real time. By embracing natural language processing technology and allowing end users to engage naturally, we are creating a fundamental shift in human-computer interactions.

About Ribbon Communications

Ribbon Communications is a company with two decades of leadership in real-time communications. Built on world-class technology and intellectual property, the company delivers intelligent, secure, embedded real-time communications for today’s world. The company transforms fixed, mobile and enterprise networks from legacy environments to secure IP and cloud-based architectures, enabling highly productive communications for consumers and businesses. With a global footprint, Ribbon’s innovative, market-leading portfolio empowers service providers and enterprises with rapid service creation in a fully virtualized environment. The company’s Kandy Communications Platform as a Service (CPaaS) delivers a comprehensive set of advanced embedded communications capabilities that enables this transformation. To learn more, visit ribboncommunications.com.

Important Information Regarding Forward-Looking Statements

The information in this release contains forward-looking statements regarding future events that involve risks and uncertainties. All statements other than statements of historical facts contained in this release are forward-looking statements. Our actual results may differ materially from those contemplated by the forward-looking statements. For further information regarding risks and uncertainties associated with Ribbon Communications' business, please refer to the "Risk Factors" section of Ribbon Communications' most recent annual or quarterly report filed with the SEC. Any forward-looking statements represent Ribbon Communications' views only as of the date on which such statement is made and should not be relied upon as representing Ribbon Communications' views as of any subsequent date. While Ribbon Communications may elect to update forward-looking statements at some point, Ribbon Communications specifically disclaims any obligation to do so.


View more of the latest press releases from across the industry or post your company's news.

Since you're here...

...the Telecoms industry is characterised by constant change and evolution. That's why it's crucial for telecoms professionals to keep up-to-date with what is happening. Join 35,000+ of your peers and sign up to our free newsletter service today, to be in the know about what is going on. PLUS, as a member you can submit your own press releases!

See all membership options

Please enable JavaScript to view the comments powered by Disqus.

Newsletter signup

Quickly get on board and up to date with the telecoms industry