Sunday, 23 September 2018

Facebook's mishandling of customer data presents a huge opportunity for telcos

By Chris Kelly, Total Telecom
Friday 13 July 18

New research published by Openet reveals that customer trust in OTT providers is at an all-time low – we look at the opportunities this might present for the ever-evolving role of the telco

This week the UK's Information Commissioner's Office announced that it intends to fine Facebook £500,000 for its role in the Cambridge Analytica scandal, prompting a resurgence of vociferous grumbling on the way companies handle their customer's data. While the fine represents the maximum amount permitted by the ICO, the derisory penalty is unlikely to give Facebook CEO Mark Zuckerberg too much food for thought about his company's future conduct. Indeed, such is the enormous wealth of the social media giant, that you would be forgiven for thinking that Facebook could probably rustle up payment of the fine by cobbling together the loose change that has fallen down the back of its boardroom sofa…

This week the UK's Information Commissioner's Office announced that it intends to fine Facebook £500,000 for its role in the Cambridge Analytica scandal, prompting a resurgence of vociferous grumbling on the way companies handle their customer's data. While the fine represents the maximum amount permitted by the ICO, the derisory penalty is unlikely to give Facebook CEO Mark Zuckerberg too much food for thought about his company's future conduct. Indeed, such is the enormous wealth of the social media giant, that you would be forgiven for thinking that Facebook could probably rustle up payment of the fine by cobbling together the loose change that has fallen down the back of its boardroom sofa…

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