Thursday, 15 November 2018

UK, US and European telcos fail to deliver on customer service

By Chris Kelly, Total Telecom
Thursday 21 June 18

Telcos must do more to improve their customer service scores, or risk losing subscribers as consumers begin to vote with their feet

  A new report has again highlighted that UK telcos are failing to meet their customers' expectations for customer service. The report, published by Medallia Inc, surveyed 8,000 consumers in the UK…

  A new report has again highlighted that UK telcos are failing to meet their customers' expectations for customer service. The report, published by Medallia Inc, surveyed 8,000 consumers in the UK…

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