Teligent Ltd, part of the Teligent Telecom Group, a leading provider of Intelligent Network (IN), call completion and custom application developments for telcos and utilities, has announced support for WebRTC communications on its P90/E multi-protocol and multi-application communications platform…
Teligent Ltd, part of the Teligent Telecom Group, a leading provider of Intelligent Network (IN), call completion and custom application developments for telcos and utilities, has announced support for WebRTC communications on its P90/E multi-protocol and multi-application communications platform.
By enabling custom solutions based on the P90/E platform, Teligent is able to provide interoperability between WebRTC clients and traditional voice services applications. This will allow service providers to take advantage of the scalability and resilience of applications built using the P90/E platform, while terminating or routing calls from web browsers to call centres or even to Teligent’s back end applications such as mass calling, IN and voicemail.
Teligent believes that integrating WebRTC ‘click to call’ functionality into both business and consumer targeted websites, which can be used on mobile and desktop devices, allows companies to provide value added services to their customers in either a traditional free to call model (where a WebRTC call is onward routed and if required transcoded) or to a contact centre such as for sales enquiries.
“This could offer network operators a solution to provide their customers the possibility of calls being managed by existing traditional call centre answering and distribution systems which may have been bypassed with earlier WebRTC communications that go direct to the agents screen, therefore removing the need to manage multiple queues or to install and maintain evolving WebRTC technologies to the agent”, said Adrian Foulkes, Managing Director at Teligent Ltd.
Using its proven P90/E single-platform scalable architecture for converged services, Teligent enables operators and carriers to host and deliver value-added solutions on mobile, fixed and IP networks with full 24x7 support services. These solutions support customers’ individual communications and marketing needs, and include advanced call handling and completion, messaging, and next-generation IN or Internet of Things (IOT) services.
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