And the award for outstanding customer service goes to… No one!
By Chris Kelly, Total Telecom
Friday 04 May 18
Ofcom's latest report reveals that the UK's internet service providers are providing woefully inadequate levels of customer satisfaction
Hot on the heels of the news that Virgin Media is to close down one of its UK based call centres, came the news that Britain's internet service providers are racking up some fairly atrocious scores in the customer satisfaction stakes.
Ofcom's report into the best and worst providers of broadband in the UK, was published this week, and was fairly damning in its findings, with none of the UK's ISPs covering themselves in glory.
TalkTalk was awarded the dunce hat for its customer service efforts regarding its broadband services. Nearly 1 in 5 TalkTalk customers said that they had had reason to complain about the levels of service they received this year. Moreover, 60 per cent of those people who did complain said that they were dissatisfied with the way that their complaint was resolved…
Hot on the heels of the news that Virgin Media is to close down one of its UK based call centres, came the news that Britain's internet service providers are racking up some fairly atrocious scores in the customer satisfaction stakes.
Ofcom's report into the best and worst providers of broadband in the UK, was published this week, and was fairly damning in its findings, with none of the UK's ISPs covering themselves in glory.
TalkTalk was awarded the dunce hat for its customer service efforts regarding its broadband services. Nearly 1 in 5 TalkTalk customers said that they had had reason to complain about the levels of service they received this year. Moreover, 60 per cent of those people who did complain said that they were dissatisfied with the way that their complaint was resolved…
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