Tuesday, 14 August 2018

And the award for outstanding customer service goes to… No one!

By Chris Kelly, Total Telecom
Friday 04 May 18

Ofcom's latest report reveals that the UK's internet service providers are providing woefully inadequate levels of customer satisfaction

Hot on the heels of the news that Virgin Media is to close down one of its UK based call centres, came the news that Britain's internet service providers are racking up some fairly atrocious scores in the customer satisfaction stakes.    Ofcom's report into the best and worst providers of broadband in the UK, was published this week, and was fairly damning in its findings, with none of the UK's ISPs covering themselves in glory.    TalkTalk was awarded the dunce hat for its customer service efforts regarding its broadband services.  Nearly 1 in 5 TalkTalk customers said that they had had reason to complain about the levels of service they received this year. Moreover, 60 per cent of those people who did complain said that they were dissatisfied with the way that their complaint was resolved…

Hot on the heels of the news that Virgin Media is to close down one of its UK based call centres, came the news that Britain's internet service providers are racking up some fairly atrocious scores in the customer satisfaction stakes.    Ofcom's report into the best and worst providers of broadband in the UK, was published this week, and was fairly damning in its findings, with none of the UK's ISPs covering themselves in glory.    TalkTalk was awarded the dunce hat for its customer service efforts regarding its broadband services.  Nearly 1 in 5 TalkTalk customers said that they had had reason to complain about the levels of service they received this year. Moreover, 60 per cent of those people who did complain said that they were dissatisfied with the way that their complaint was resolved…

TT PREMIUM CONTENT

If you are a subscriber login here


To access premium content you need to upgrade your account. To find out more click here

Since you're here...

...the Telecoms industry is characterised by constant change and evolution. That's why it's crucial for telecoms professionals to keep up-to-date with what is happening. Join 35,000+ of your peers and sign up to our free newsletter service today, to be in the know about what is going on. PLUS, as a member you can submit your own press releases!

See all membership options

Please enable JavaScript to view the comments powered by Disqus.

Newsletter signup

Quickly get on board and up to date with the telecoms industry