Monday, 28 May 2018

Four Benefits CSPs can expect from Data Analytics

A knowledge network article from Comarch
Wednesday 22 November 17

Many communication service providers (CSPs), from telecom operators to satellite and cable providers, long operated in a world where they were the specialists in providing their services. But where we used to call and text, we now often choose to Skype or Facebook Message.    In the past, we may have had to pay up to £40pcm to receive a host of movie channels – offering many films we’d never watch – while today we can pay £9pcm for Netflix, or get Amazon Video as part of our Prime package.   Customers these days are just a lot more demanding and CSPs are under pressure. They can&rsquo…

Many communication service providers (CSPs), from telecom operators to satellite and cable providers, long operated in a world where they were the specialists in providing their services. But where we used to call and text, we now often choose to Skype or Facebook Message.    In the past, we may have had to pay up to £40pcm to receive a host of movie channels – offering many films we’d never watch – while today we can pay £9pcm for Netflix, or get Amazon Video as part of our Prime package.   Customers these days are just a lot more demanding and CSPs are under pressure. They can&rsquo…

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