Friday, 19 October 2018

UK to give consumers more info on broadband speeds

By Mary Lennighan, Total Telecom
Friday 06 October 17

Regulator proposes change to code of practice to give customers realistic view on the speeds they could receive at peak times, limit time providers have to resolve issues

Consumers in the U.K. could soon find it easier to shop for a new broadband service as a result of a proposed change to the regulator's code of practice that will require providers to be more transparent about the capabilities of the services they offer and make it easier for dissatisfied customers to cancel their contracts. Ofcom on Friday shared plans to update its existing code of practice for broadband to enable people better to understand what they are buying and giving them greater recourse to act if their service fails to live up to expectations…

Consumers in the U.K. could soon find it easier to shop for a new broadband service as a result of a proposed change to the regulator's code of practice that will require providers to be more transparent about the capabilities of the services they offer and make it easier for dissatisfied customers to cancel their contracts. Ofcom on Friday shared plans to update its existing code of practice for broadband to enable people better to understand what they are buying and giving them greater recourse to act if their service fails to live up to expectations…

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