Saturday, 14 December 2019

Highlight delivers transparency of Skype for Business performance with control over user experience

Highlight
Friday 21 July 17

Highlight has enhanced its Applications, Network and Unified Communications (UC) performance management service to deliver visibility and transparency of Skype for Business behaviour across an ICT estate. Highlight presents a graphical management view of Skype for Business and the supporting infrastructure for shared use by Managed Service Providers (MSPs) and their enterprise customers…

Highlight has enhanced its Applications, Network and Unified Communications (UC) performance management service to deliver visibility and transparency of Skype for Business behaviour across an ICT estate.

Highlight presents a graphical management view of Skype for Business and the supporting infrastructure for shared use by Managed Service Providers (MSPs) and their enterprise customers. Technical and non-technical teams can now access accurate and impartial evidence via a ‘single pane of glass’ portal to view and control end-users’ Skype experience.

Skype call volumes and quality of calls are captured between pairs of locations for any specified day, week or month. Providers and their enterprise customers can visualise Skype behaviour across an ICT estate through a ‘grid-style’ presentation. Any problems with the application’s performance in relation to the network infrastructure can be identified in real-time and can thereby lead to shorter resolution times.

Antony Bream, Managing Director of Highlight says, “Our service is unique amongst UC monitoring solutions in that it focuses on a business level presentation of the analytics data. Managed service providers can ensure their customers have full confidence that a Skype solution is right-sized, from a capacity and call quality point of view, that it is being used effectively across an organisation and that when people use Skype, they get their work done without hindrance.”

He continues, “Most importantly, the shared view allows corporate directors to independently verify that they are getting value for money and return on their UC and Skype investments. The improved visibility also enables managers to identify and encourage reluctant users to adopt UC.”

For Service Providers, Highlight offers a scalable, software-as-a-service solution that reduces the number of monitoring tools required to manage a UC installation.
Antony adds, “With full disclosure of information to all parties regarding call quality and quality of experience, discussions between the service provider and their customers can be more open and honest about bandwidth provision and line quality, since they are using factual, shared data, thereby building a more trusting relationship.”


View more of the latest press releases from across the industry or post your company's news.

Since you're here...

...the Telecoms industry is characterised by constant change and evolution. That's why it's crucial for telecoms professionals to keep up-to-date with what is happening. Join 35,000+ of your peers and sign up to our free newsletter service today, to be in the know about what is going on. PLUS, as a member you can submit your own press releases!

See all membership options

Please enable JavaScript to view the comments powered by Disqus.

Newsletter signup

Quickly get on board and up to date with the telecoms industry