Monday, 20 November 2017

TM Forum shows signs of maturity

By Nick Wood, Total Telecom
Tuesday 16 May 17

New CEO Nik Willetts unveils Digital Maturity Model as industry group strives to keep up with the times.

The TM Forum on Tuesday launched a tool designed to help telcos assess their digital maturity and plan their digital transformation, as the industry group, led by a new CEO, undergoes a transformation of its own. Called the Digital Maturity Model (DMM), it tracks the progress of transformation right across the business, focusing on five areas: customer experience and interaction; strategy; technology; operations; and culture, people and organisation. It is being made available to telcos as an app so it can be used at every level of the company…

The TM Forum on Tuesday launched a tool designed to help telcos assess their digital maturity and plan their digital transformation, as the industry group, led by a new CEO, undergoes a transformation of its own. Called the Digital Maturity Model (DMM), it tracks the progress of transformation right across the business, focusing on five areas: customer experience and interaction; strategy; technology; operations; and culture, people and organisation. It is being made available to telcos as an app so it can be used at every level of the company…

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