Saturday, 24 June 2017

Ofcom proposes automatic compensation for fixed-line customers

By Nick Wood, Total Telecom
Friday 24 March 17

U.K. watchdog says up to £185 million could be paid to consumers for slow repairs, missed appointments.

Ofcom on Friday proposed that fixed-line customers should automatically receive compensation if they suffer from poor service. Incidents that would entitle users to compensation – either in the form of cash or a credit on their bill – include when an engineer misses an appointment, when a voice or broadband service is not up and running on the day promised by the telco…

Ofcom on Friday proposed that fixed-line customers should automatically receive compensation if they suffer from poor service. Incidents that would entitle users to compensation – either in the form of cash or a credit on their bill – include when an engineer misses an appointment, when a voice or broadband service is not up and running on the day promised by the telco…

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