Monday, 25 September 2017

EE fined £2.7m for overcharging customers

By Nick Wood, Total Telecom
Wednesday 18 January 17

Regulator Ofcom found U.K. operator wrongly billed subscribers who called its customer support number.

EE was fined £2.7 million by U.K. telco regulator Ofcom on Wednesday for overcharging subscribers who called its customer support line. An investigation found that customers who dialled the '150' support number while roaming in the EU were billed as if they had called the U.S. It led to more than 32…

EE was fined £2.7 million by U.K. telco regulator Ofcom on Wednesday for overcharging subscribers who called its customer support line. An investigation found that customers who dialled the '150' support number while roaming in the EU were billed as if they had called the U.S. It led to more than 32…

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