Saturday, 24 June 2017

eGain to unveil click-to-solve capability for customer service

eGain Corporation
Friday 18 November 16

eGain, the leading provider of cloud customer engagement solutions, today announced that it will unveil click-to-solve™, a radically simple solution to improve customer service efficiency and reduce customer effort…

eGain, the leading provider of cloud customer engagement solutions, today announced that it will unveil click-to-solve™, a radically simple solution to improve customer service efficiency and reduce customer effort, at Gartner Application Strategies and Solutions Summit, scheduled to be held December 6-8 in Las Vegas, NV.

eGain will demonstrate how click-to-solve, a push-button approach to solving customer service challenges redefines “easy” in customer engagement—pre-purchase guidance and self-service problem resolution for consumers, process guidance for contact center advisors, and operations measurement and management for customer service leaders. A Platinum Sponsor, eGain will exhibit its solutions at booth #503.

The company will also participate at a solution provider session. CEO, Ashu Roy, will co-present with Maureen Ellenberger, former head of Veterans Relationship Management at US Department of Veterans Affairs (VA).

Mr. Roy will share eGain’s vision of smartly harnessing the quad-cube of digital, knowledge, AI, and analytics. Along the way, he will share success stories with stunning results today, including 50% reduction in time-to-competency, 80% reduction in time-to-resolution, 20% increase in NPS, and 50% reduction in agent training time. Ms. Ellenberger will present how eGain customer engagement hub enables consistent, guided and personalized experiences for veterans and contact center advisors at the VA.


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