Tuesday, 23 January 2018

Nokia launches machine learning-based customer care solutions

By Nick Wood, Total Telecom
Thursday 17 November 16

Algorithms developed by Bell Labs claim to cut outage-related help desk calls by 85%.

Nokia on Thursday updated its customer experience solutions (CXS) portfolio to make use of machine learning algorithms developed by its Bell Labs arm. The Finnish vendor claims that its new Motive Service Management Platform (SMP) and Motive Care Analytics (CAL) can reduce call…

Nokia on Thursday updated its customer experience solutions (CXS) portfolio to make use of machine learning algorithms developed by its Bell Labs arm. The Finnish vendor claims that its new Motive Service Management Platform (SMP) and Motive Care Analytics (CAL) can reduce call…

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