Wednesday, 28 June 2017

ALE boosts adoption of cloud services

Alcatel-Lucent Enterprise
Friday 04 November 16

ALE, operating under the Alcatel-Lucent Enterprise brand, today announced it is making it easier for its Business Partners to help customers adopt enterprise communications services in the cloud. OTEC, which is OpenTouch Suite 2.2 offered via the cloud, delivers innovative consumption-based telephony, unified communications, contact centre and specialised industry service applications. OTEC enables Alcatel-Lucent Enterprise Business Partners to promote apps and services to businesses either considering or already embracing cloud communications services…

ALE, operating under the Alcatel-Lucent Enterprise brand, today announced it is making it easier for its Business Partners to help customers adopt enterprise communications services in the cloud. OTEC, which is OpenTouch Suite 2.2 offered via the cloud, delivers innovative consumption-based telephony, unified communications, contact centre and specialised industry service applications. OTEC enables Alcatel-Lucent Enterprise Business Partners to promote apps and services to businesses either considering or already embracing cloud communications services.

The latest release of the Alcatel-Lucent OpenTouch® Enterprise Cloud (OTEC) 2.2 solution delivers enhancements which combine innovation and flexibility to provide businesses with advanced communications capabilities, create an improved user experience, and make IT simpler to reduce the burden of network management and maintenance.

ALE Business Partners benefit from a range of OTEC advantages:

Deployment requires no upfront investment.

The OpenTouch software licenses offer is available as a fully operational expenditure (OpEx) on a price-per-user, per month basis, so customers pay only for services used.

An online quotation tool can assess the infrastructure workload and sizing required for the system.

An updated simplified price list and improved automated process enable Alcatel-Lucent Enterprise Business Partners to keep costs low, create value-added application offers and provide innovative business models which deliver strategic business value for customers.

Who’s using OTEC?
EWE Group, Germany’s fifth largest energy supplier, found OTEC to ease the burden of network management and maintenance, as well as relieve the impact of phone outages as it provides a redundant telecommunications network. OTEC also delivers substantially lower operational costs to EWE Group, and an improved user experience for employees as the new system promotes mobility and easier remote connectivity.

What’s inside OTEC 2.2?

A single application – OpenTouch Conversation - to manage communication interactions with:
Integration of third party productivity suites.
Support for all Alcatel-Lucent OmniPCX® Enterprise compatible phones.

Built-in visual automated attendant that helps businesses manage incoming customer calls and route them to the appropriate teams for resolution.

Contactless Call Shift capability for seamless transfer of calls between smartphones and deskphones.

New cost-effective video collaboration for small meeting rooms with integrated tools on the Alcatel-Lucent 8088 Smart DeskPhone.

“As more businesses explore moving IT services to the cloud, where they can gain the benefits of decreased time and money spent, we can offer them simplified IT management via the OTEC solution,” said Nicolas Brunel, head of Communications business, ALE. “For our Business Partners, we’ve streamlined the quote-to-cash process for OTEC and introduced the Business Store, our new and innovative online portal that allows our Business Partners to manage all their customer needs and consumption in real-time. The Business Store will become the single online portal for all ALE cloud solutions, including network, communication, and support services.”


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