Friday, 23 February 2018

Telcos struggle to deliver on the digitalisation dream

By Nick Wood, Total Telecom
Friday 14 October 16

Operators promise simplicity and agility, but enterprises are actually becoming less satisfied with their service provider.

Telcos talk a good game when it comes to the digitalisation of the enterprise, but when it comes to actually delivering on the promise, they have been found wanting. This is one conclusion put forward in a recent study by Ocean82. The consultancy generated a score based on an assessment of end-user perception of their telco's brand, VPN and related services capabilities, and overall level of service, which includes factors like value for money, and the day-to-day relationship with their service provider, among others. The world's biggest global service providers were weighed, measured…

Telcos talk a good game when it comes to the digitalisation of the enterprise, but when it comes to actually delivering on the promise, they have been found wanting. This is one conclusion put forward in a recent study by Ocean82. The consultancy generated a score based on an assessment of end-user perception of their telco's brand, VPN and related services capabilities, and overall level of service, which includes factors like value for money, and the day-to-day relationship with their service provider, among others. The world's biggest global service providers were weighed, measured…

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