Friday, 21 July 2017

TelePacific picks TEOCO to optimise call routing

TEOCO
Tuesday 16 August 16

TEOCO, the leading provider of assurance, analytics and optimization solutions to communications service providers (CSPs), has been selected by TelePacific Communications to deploy its Acuité solution to optimize the routing of domestic and international calls thereby improving call quality metrics and reducing termination costs…

TEOCO, the leading provider of assurance, analytics and optimization solutions to communications service providers (CSPs), has been selected by TelePacific Communications to deploy its Acuité solution to optimize the routing of domestic and international calls thereby improving call quality metrics and reducing termination costs.

TelePacific Communications delivers business communications solutions to over 75,000 locations in California, Nevada, and Texas. It has built an extensive Ethernet ecosystem that supports the business customers that are its focus. However, TelePacific needed a complete solution to better manage international call terminations and their related costs. TelePacific was also looking to more effectively manage its relationships with terminating partners and attain financial visibility of the network as well.

TelePacific has used TEOCO’s cost management system, BillTrak Pro, for fifteen years to automate invoices processing and perform network audits. The addition of TEOCO’s Acuité Optimal Cost Routing will augment that commitment to cost management by automating the entire routing process and allow TelePacific to manage termination costs while still providing the best service possible.

TelePacific chose TEOCO’s Acuité solution because of the product’s high level of functionality, TEOCO’s track record of saving operators millions of dollars in termination costs and TelePacific’s satisfaction with TEOCO’s BillTrak Pro solution as well as the overall partnership.

“We have been working with TEOCO for many years and are excited to deploy its routing management solution, Acuité,” said Craig Maloof, Director of Network Planning at TelePacific. “Acuité will enable TelePacific to reduce our terminating costs while maintaining our commitment to quality of service by providing optimized call routing, vendor management and robust network and financial analytics.”

“We’re delighted that our long-standing relationship with TelePacific has led them to choosing our Acuité solution to manage termination costs,” said Shachar Ebel, CTO of TEOCO. “Termination costs can be a considerable drain on a company’s profitability. The Acuité solution has saved our customers an average of between 15% and 40% of termination costs, which in turn makes a huge difference to the bottom line.”


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