End-to-end telecoms analytics firm SysMech has released Zen 6 - the latest addition to its suite, designed to help major CSPs manage their networks, services and customer experience from one centralised solution. Zen 6 delivers a new approach to operational analytics, bringing together network and customer data for the first time…
End-to-end telecoms analytics firm SysMech has released Zen 6 - the latest addition to its suite, designed to help major CSPs manage their networks, services and customer experience from one centralised solution. Zen 6 delivers a new approach to operational analytics, bringing together network and customer data for the first time.
By auto-correlating key customer-centric data sources, Zen 6 can identify the real experience impacting issues, and drive improvements in customer experience and advocacy. Telecommunications providers can spot potential customer impacting issues before they occur, delivering consistently high levels of service to their subscribers.
Commenting on the launch of Zen 6, Mark Slinger, Head of Product, SysMech said, “When it comes to analysing the customer experience of a subscriber’s network and service usage, traditional CX (Customer Experience) approaches tend to focus on probe data alone. Although a valuable data source, probe data cannot consider all touch points and can over/under estimate the level of customer satisfaction.”
Slinger continued; “The new release is all about giving users complete control and visibility of all of their data streams together, regardless of source and traditional operational domain. This, coupled with real-time monitoring, advanced data correlation and automation will help operators to identify and resolve complex network issues even faster than before, and predict future problems so that they can be mitigated before they become customer impacting.”
The new release offers auto correlation of call records across multiple domains to identify customer experience impacting coverage and quality limitations. It also offers circuit switched fallback (CSFB) analysis enabling operators to rapidly fix coverage holes between their 4G and 3G networks which have the biggest customer impact.
Zen 6 also offers new Network Fault Management functionality alongside performance management and customer experience management. This gives multiple operation teams’ immediate access to current and historical alarming analytics, which helps to analyse trends and report on alarm details. Other functionality includes self-monitoring of the Zen 6 platform hardware and enhanced data visualisation functionality.
Zen 6 is available immediately to SysMech’s new and existing customers.
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