Wednesday, 15 August 2018

Driving Customer Loyalty through Network & Service Quality

Heavy Reading on behalf of IBM
Tuesday 21 June 16

In this whitepaper published by Heavy Reading and sponsored by IBM, discover how communications service providers (CSPs) can correlate customer loyalty indicators like Net Promoter Scores (NPS) with network and service quality metrics to help drive better business and operational performance…

In this whitepaper published by Heavy Reading and sponsored by IBM, discover how communications service providers (CSPs) can correlate customer loyalty indicators like Net Promoter Scores (NPS) with network and service quality metrics to help drive better business and operational performance…

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