Saturday, 21 October 2017

Altitude unveils Xperience contact centre solution

Altitude Software
Thursday 09 June 16

Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, is announcing today the availability of Altitude Xperience, a flexible contact center solution with features and service plans fit for customer-centric businesses aiming for growth. The Altitude Xperience advanced functionality, high scalability, setup simplicity and flexible subscription plans…

Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, is announcing today the availability of Altitude Xperience, a flexible contact center solution with features and service plans fit for customer-centric businesses aiming for growth.

The Altitude Xperience advanced functionality, high scalability, setup simplicity and flexible subscription plans, enable accelerated business impact. Companies immediately benefit from using enterprise-class tools and features in a flexible, secure and scalable cloud environment.

“The Altitude Xperience solution addresses the issues faced by flexible companies aiming for growth and for differentiation by providing a great customer experience” states Alfredo Redondo, CEO of Altitude. “We provide a complete software solution for companies that want to operate a contact center with next to no infrastructure, that is simple to set-up, easy to operate, secure and highly-scalable, with competitive and very flexible costs”.

The Altitude Xperience is now available online with a free 30-day trial for two main plans:

Altitude Xperience Proactive – This solution is focused in automating and delivering productivity in outbound activities that are central to achieve increased business results and effective customer service. Features include agent and supervisor web desktop; inbound and outbound voice with callback; outbound and inbound tools (routing); TCPA compliance and SSL encryption, etc.

Altitude Xperience Engagement – This solution is focused on increasing business results and customer satisfaction, through a complete, feature-rich, omnichannel engagement solution that blends the inbound and outbound strategy. Features include agent and supervisor web desktop; Omnichannel support; Outbound and inbound tools including intelligent routing; Recording; Automated agents; Full customization; TCPA compliance and SSL encryption, etc.

Altitude is also now making available customized solutions, on request, through its secure and fully scalable cloud environment.

“From the outset, companies face a competitive market and customers that demand quality, flexibility, and speed” states Mr. Redondo. “in such volatile conditions, ensuring a good customer experience should be done with careful investment and predictable costs, retaining maximum flexibility and the ability to scale to meet service challenges or solve emerging business problems”.

Altitude Software direct presence through 12 offices in four continents and a strong partner network ensure that Altitude costumers leverage existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership. More than 1100 companies in 80 countries around the world use 300.000 licenses of Altitude uCI solution, a robust, modular software suite that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards.


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