Splunk Inc., provider of the leading software platform for real-time Operational Intelligence, today announced that Vertu is using Splunk Enterprise to support software development and drive improved software reliability. Real-time insights from the Splunk platform enable Vertu to identify and remove hidden faults during phone testing and improve its customer service…
Splunk Inc., provider of the leading software platform for real-time Operational Intelligence, today announced that Vertu is using Splunk Enterprise to support software development and drive improved software reliability. Real-time insights from the Splunk platform enable Vertu to identify and remove hidden faults during phone testing and improve its customer service. Watch the Vertu video and read the Vertu case study to learn more about how the company delivers better quality smartphones to its customers with Splunk solutions.
Vertu is a British manufacturer of luxury handmade mobile phones, renowned for its emphasis on style and service. The company has built a collection of exclusive smartphones, each one individually crafted, combining high quality materials, cutting-edge technology and unique user services.
“Vertu is synonymous with luxury and it’s vital that the software functionality and performance match up to the premium handset design,” said Rob Charlton, chief software engineer, Vertu. “Splunk Enterprise lets us track a number of metrics in real time from our hundreds of individual testers. We now have insight into uptime, crashes, battery stats and other product health information that we simply didn’t have before. Our product managers now take a data-led approach to deciding whether or not the phone is ready for release, ensuring that we iterate faster without compromising the level of quality our users demand.”
Using Splunk Enterprise, Vertu has been able to gain insights into other areas to support its focus on providing an excellent customer experience. Statistics around battery life and charging cycles help improve reliability across the board. Furthermore, Splunk dashboards allow employees to examine data and track trends between each software release. This data helps teams to come up with new ideas to drive performance and reliability based on evidence they did not even know about before using Splunk solutions.
“Complex infrastructures and accelerated time-to-market pressure can leave development teams struggling to deliver,” said Rick Fitz, senior vice president of IT markets, Splunk. “By adopting DevOps practices like continuous integration and deployment, organisations can get products to market more quickly and stay ahead of the competition. Splunk solutions are helping customers around the world gain valuable insight at every stage as they build, test and ship product.”
Go to the Splunk website to learn more about Splunk Enterprise.
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