Thursday, 19 October 2017

Optus to cut jobs as part of customer service overhaul

By Nick Wood, Total Telecom
Monday 04 April 16

Australian operator to simplify customer care, billing systems to provide 'consistent' experience.

Optus on Monday announced a round of job cuts as part of a plan to overhaul its customer service operations and cut costs. The Australian operator said it will simplify its billing and customer care systems and retrain staff in a bid to avoid transferring customers' enquiries between multiple customer care representatives…

Optus on Monday announced a round of job cuts as part of a plan to overhaul its customer service operations and cut costs. The Australian operator said it will simplify its billing and customer care systems and retrain staff in a bid to avoid transferring customers' enquiries between multiple customer care representatives…

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