Friday, 23 February 2018

Optus to cut jobs as part of customer service overhaul

By Nick Wood, Total Telecom
Monday 04 April 16

Australian operator to simplify customer care, billing systems to provide 'consistent' experience.

Optus on Monday announced a round of job cuts as part of a plan to overhaul its customer service operations and cut costs. The Australian operator said it will simplify its billing and customer care systems and retrain staff in a bid to avoid transferring customers' enquiries between multiple customer care representatives…

Optus on Monday announced a round of job cuts as part of a plan to overhaul its customer service operations and cut costs. The Australian operator said it will simplify its billing and customer care systems and retrain staff in a bid to avoid transferring customers' enquiries between multiple customer care representatives…

TT PREMIUM CONTENT

If you are a subscriber login here


To access premium content you need to upgrade your account. To find out more click here

Since you're here...

...the Telecoms industry is characterised by constant change and evolution. That's why it's crucial for telecoms professionals to keep up-to-date with what is happening. Join 35,000+ of your peers and sign up to our free newsletter service today, to be in the know about what is going on. PLUS, as a member you can submit your own press releases!

See all membership options

Please enable JavaScript to view the comments powered by Disqus.

Newsletter signup

Quickly get on board and up to date with the telecoms industry