Saturday, 24 June 2017

AGNITY Global, Radisys collaborate on next-gen interactive voice and video response

AGNITY and Radisys
Tuesday 22 March 16

AGNITY Global, Inc. (AGNITY) a leading global provider of intelligent business communication applications and infrastructure for telecommunication service providers is pleased to announce the expansion of its Communications product portfolio. It's new ACONYX IVVR (Interactive Voice and Video Response) Solution, which leverages Radisys’ market-leading MediaEngine™ technology, is now available for demonstration and commercial deployment in customers&rsquo…

AGNITY Global, Inc. (AGNITY) a leading global provider of intelligent business communication applications and infrastructure for telecommunication service providers is pleased to announce the expansion of its Communications product portfolio. It's new ACONYX IVVR (Interactive Voice and Video Response) Solution, which leverages Radisys’ market-leading MediaEngine™ technology, is now available for demonstration and commercial deployment in customers’ networks.

AGNITY specializes in helping Communications Service Providers (CSPs) transition their legacy Intelligent Network (IN) applications to a next-generation IMS/LTE environment. Replacing or upgrading legacy IVR systems is an essential requirement for this evolution. IVRs in legacy networks were designed to support service-specific call flows and are incapable of harmonizing multiple services from a single instance. In addition, legacy IVRs are not capable of supporting IMS network requirements, nor are they designed to be deployed in a cloud virtualized environment. AGNITY’s IVVR solution addresses all of these needs and more.

The ACONYX IVVR Solution is a high performance, carrier-grade, scalable and cloud-ready solution that runs on ACONYX Communication Application Server (CAS) service delivery platform. The CAS Service Delivery Platform is designed for multi-tiered provisioning and multi-tenant architecture, allowing CSPs to support IVVR services for multiple enterprise customers on a single platform and to allow these customers to customize the IVVR service to their specific needs. AGNITY has partnered with Radisys to tap into its MediaEngine portfolio of advanced real-time media processing solutions. Radisys’ MediaEngine provides a common platform which allows CSPs and application developers to deliver IMS compliant voice and multimedia services, including Voice over LTE, Voice over Wi-Fi, and WebRTC-based services. In addition to being at the heart of AGNITY’s IVVR solution, Radisys and AGNITY have also collaborated to deliver advanced voice and video conferencing solutions based on the ACONYX MMC and MediaEngine portfolios.

The ACONYX IVVR web-based editor allows the creation of very simple to very complex IVVR call flows as per specific enterprise customers’ routing rules. Alternately, customers can develop any new IVVR service using the ACONYX SCE (Service Creation Environment), a toolkit that is provided as an integral part of AGNITY CAS. The ACONYX IVVR Solution enables creation of an optimal end-to-end customer experience and maximizes revenue.

“We’re excited to partner with Radisys,” said Sanjeev Chawla, president and CEO of AGNITY. “Communication Service Providers today are looking for ways to monetize their IMS/LTE network investment with new services. With ACONYX IVVR solution, CSPs can create and rapidly deploy new IVVR-based services in a quick and easy environment with simplified user experience and generate incremental revenue.”

“We are honored to be a trusted solution partner and to have our MediaEngine powering this innovative new application from AGNITY,” said Grant Henderson, vice president, MediaEngine and Corporate Marketing, Radisys. “This marriage of best-in-class technologies from two market leaders showcases the power of the IMS decomposed network architecture. It extends the suite of applications available to operators deploying a OneMRF strategy to modernize and drive cost out of their service delivery platforms, while accelerating the introduction of new revenue-generating services.”


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