Monday, 16 October 2017

Enhanced communications capabilities for SMBs from Alcatel-Lucent Enterprise

Alcatel-Lucent Enterprise
Wednesday 17 February 16

ALE, operating under the brand Alcatel-Lucent Enterprise, has further developed the capabilities of the Alcatel-Lucent Opentouch suite for SMBs. As part of the recently introduced Value for Partners (V4P) program, the company teamed with business partners to understand how to better serve SMBs. As a result, the core of the OpenTouch Suite for SMB – the Alcatel-Lucent OmniPCX Office RCE release 10.2 feature…

ALE, operating under the brand Alcatel-Lucent Enterprise, has further developed the capabilities of the Alcatel-Lucent Opentouch suite for SMBs. As part of the recently introduced Value for Partners (V4P) program, the company teamed with business partners to understand how to better serve SMBs. As a result, the core of the OpenTouch Suite for SMB – the Alcatel-Lucent OmniPCX Office RCE release 10.2 feature-rich, end-to-end converged communication server - now supports the following enhanced capabilities:

A simplified unified communications offer

Expanded mobility and BYOD solutions

Streamlined ordering processes

Today’s small and medium businesses (SMBs) want communication technology that facilitates business growth that is created by smarter working employees who deliver customer satisfaction. The latest enhancements, to the Alcatel-Lucent OpenTouch Suite for SMBs, enable business partners to offer SMBs simplified communications tools that create a personalized connected experience.

The Alcatel-Lucent OpenTouch Conversation (OTCV) mobile application, available as part of the OmniPCX Office RCE update, gives employees access to the same communication and collaboration services on the road as in the office resulting in faster responses to internal or external conversations.

An additional feature to OTCV includes OpenTouch Contactless Call Shift, which is available on Android smart phones. Using Near Field Communications (NFC) the OpenTouch Contactless Call Shift technology enables employees to seamlessly transfer an active call from one device to another, between a personal mobile, corporate mobile or any company desk phone as the device of choice for business calls.

For SMBs, the phone is still one way to create a satisfied customer. The Alcatel-Lucent 8001 DeskPhone delivers advanced features of a SIP phone at an affordable, entry-level price. Remote or on-site workers can also benefit from the Alcatel-Lucent IP Desktop Softphone, a multimedia, fully integrated telephony application providing voice communications on a user’s desktop, iPhone, iPad and Android tablets and smartphones.

The Alcatel-Lucent Hospitality solution benefits as well when combined with this new release. Business Partners are able to reach 2 and 3 star hotels that are usually challenged by the price and need to serve up to 200 users.

Another enhanced capability is the SMB Sales Assistant, which helps increase and optimise sales for Alcatel-Lucent Enterprise Business Partners as it simplifies the sales quotation process by building solutions easily online or via a tablet while in person with the customer. The new ecommerce-looking tool syncs with the catalog and ordering process making it easier for the business partner to interact and capture the needs of the customer.

Damien Delard, Head of SMB Business, ALE
“The new OpenTouch Suite for SMB and its enhanced applications delivers advances in communications so SMBs can also gain business benefits from unified communications and mobility. Alcatel-Lucent Enterprise Business Partners are better equipped to meet the needs of SMBs who seek simple to install, easy to use and maintain technology that evolves with their business.”


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