Sunday, 20 August 2017

Ofcom study shows fall in customer satisfaction

By Nick Wood, Total Telecom
Wednesday 10 February 16

Regulator's 10th annual consumer experience report reveals rise in broadband, pay TV complaints.

Telco customer satisfaction fell and churn rose in 2015, according to Ofcom's 10th annual consumer experience report, published on Wednesday. Overall satisfaction with bundled services providers fell to 85% in 2015 from 90% in 2014. On an individual services basis…

Telco customer satisfaction fell and churn rose in 2015, according to Ofcom's 10th annual consumer experience report, published on Wednesday. Overall satisfaction with bundled services providers fell to 85% in 2015 from 90% in 2014. On an individual services basis…

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