Netscout Systems, a market leader in service assurance and cybersecurity solutions, today announced support for high-value Unified Communications and Collaboration (UCC) initiatives being deployed across complex, next-generation healthcare environments. The nGeniusONE Service Assurance platform with Adaptive Service Intelligence (ASI)-patented technology offers rich insights into VoIP, video, and collaboration services simultaneously with patient care data services…
Netscout Systems, a market leader in service assurance and cybersecurity solutions, today announced support for high-value Unified Communications and Collaboration (UCC) initiatives being deployed across complex, next-generation healthcare environments. The nGeniusONE Service Assurance platform with Adaptive Service Intelligence (ASI)-patented technology offers rich insights into VoIP, video, and collaboration services simultaneously with patient care data services. A growing number of NETSCOUT’s healthcare customers are using the unique capabilities of the nGeniusONE platform to dramatically reduce the time to pinpoint the root cause of service impairments impacting performance of patient care impacting UC services.
Hospitals, clinics, healthcare networks and medical schools today are totally dependent upon the enterprise network and the UCC services running through them. High-quality communications is an imperative considering the type of conversations held between doctors, diagnosticians, patients and family members. Next-generation UCC initiatives like hands-free communications devices for neonatal staff, contact centers for expanded patient support and collaboration services for staff interactions improve the overall efficiency and speed of patient care. Since disruptions or impairments of any type may impact prompt patient treatment, IT professionals must have the right solution at their disposal to minimize the time it takes to discover the source of issues impacting quality UCC service delivery.
UCC services in healthcare environments are increasingly complex, involving sophisticated components, services and multiple vendors. When calls are not being connected or conversations are choppy, noisy or disconnected then patient treatment may be delayed and user experience will be impacted. Many of the world’s largest and most innovative healthcare organizations rely on the nGeniusONE platform to minimize that risk and solve these issues faster resulting in better patient care. The nGeniusONE platform uniquely delivers a complete picture of the healthcare UCC environment with a range of new, specialized service monitors and service dependency maps that reveal the interdependencies between the multivendor, service delivery components to help quickly pinpoint the root cause of issues and significantly reduce the Mean-Time-To-Repair (MTTR).
“Voice over IP, intelligent medical devices, streaming video, telemedicine, new healthcare applications, and rising wireless users are all contributing to the growing complexity of IT in healthcare,” said Matthias Machowinski, research director, Enterprise Networks and Video for IHS. “Given the criticality of real-time communications in healthcare settings, it is important for IT and Unified Communications teams to have a holistic, real-time view of the overall network environment and the ability to proactively troubleshoot and pinpoint the source of the problem.”
“Healthcare organizations are investing in next-generation IT initiatives to communicate better and more frequently with their patients and leverage the knowledge and expertise of physicians in other medical facilities,” said Eileen Haggerty, senior director with NETSCOUT’s Enterprise Business Operations Group. “nGeniusONE helps ensure the success of these UCC initiatives by helping healthcare organizations confidently deploy the new services, protect their investments and ROI, while at the same time ensuring rapid discovery of patient care impacting problems. When high-quality patient experience with UCC is at stake, there is no better medicine.”
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