Thursday, 19 October 2017

BT ploughs £80m into customer service

By Nick Wood, Total Telecom
Tuesday 19 January 16

Telco to hire 1,000 U.K. contact centre staff in bid to improve satisfaction levels.

BT announced this week that it will spend £80 million over the next two years to improve customer service. The investment will see the incumbent telco hire 1,000 extra U.K.-based call centre staff as part of its plan to ensure that 80% of customer service calls are handled from within the U…

BT announced this week that it will spend £80 million over the next two years to improve customer service. The investment will see the incumbent telco hire 1,000 extra U.K.-based call centre staff as part of its plan to ensure that 80% of customer service calls are handled from within the U…

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