Wednesday, 28 June 2017

Kärcher deploys eGain Cloud

eGain
Tuesday 01 December 15

eGain, the leading provider of cloud-based customer engagement solutions, today announced that Kärcher, a leading multinational manufacturer of cleaning systems, is using eGain SuperChat™ to provide real-time digital customer service. Deployed to support English and German, the solution is used by contact center agents to resolve customer queries and make contextual…

eGain, the leading provider of cloud-based customer engagement solutions, today announced that Kärcher, a leading multinational manufacturer of cleaning systems, is using eGain SuperChat™ to provide real-time digital customer service. Deployed to support English and German, the solution is used by contact center agents to resolve customer queries and make contextual, value-added offers in real time.

Kärcher is the world’s leading provider of cleaning systems for recreation, household, trade, and industry. The Kärcher brand is associated with top performance, innovation, and quality, and the company regards itself as the benchmark in its market space.

In line with its vision, Kärcher wanted to take customer service to new levels with real-time digital service for rapid problem resolution, and make contextual offers that add value to the customer and the business. At the same time, the company wanted to take a unified approach to omnichannel customer service, while trying out solutions in the cloud to prove value before purchase.

As it evaluated multiple vendors, Kärcher found eGain to be the perfect fit since it offered award-winning cloud solutions for digital customer engagement and a risk-free, expert-guided pilot in eGain Try+Buy. Designed for client success in a production setting and rapid time to value, eGain Try+Buy includes the following elements:
• Award-winning customer engagement suite with built-in best practices
• Safe production pilot in eGain Cloud™
• Options for easy A/B testing
• Guidance to quick business value by eGain experts
• Risk-free delivery at no charge with no obligation to buy

Happy with the results from the pilot, Kärcher purchased eGain SuperChat, the most comprehensive solution for rich, real-time digital engagement. To begin with, the company has deployed text chat and proactive offers, to be followed by video chat and cobrowse, which are also part of eGain SuperChat. The company also plans to add eGain’s guided knowledge for agents and customer self-service.

“Unlike conventional SaaS trial offers, eGain Try+Buy™ is not DIY,” said Ashu Roy, eGain CEO. “Clients such as Kärcher are loving the risk-free experience of guided digital innovation in the eGain Cloud!”

To see quick results in your digital transformation program with eGain Try+Buy™, visit http://www.egain.com/try-buy.


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