Friday, 18 August 2017

Liquid Voice, Eyrco partner for call recording excellence

Liquid Voice
Tuesday 17 November 15

Liquid Voice, a highly respected enterprise call recording and contact centre solutions specialist has announced a partnership with Eyrco to offer enterprise customers across Ireland a high value and innovative portfolio of call recording and analytics solutions and services. The partnership extends an exclusivity agreement to Eyrco to offer the Liquid Voice portfolio of market leading call recording and monitoring solutions including powerful analytics tools to support improved decision making and quality management…

Liquid Voice, a highly respected enterprise call recording and contact centre solutions specialist has announced a partnership with Eyrco to offer enterprise customers across Ireland a high value and innovative portfolio of call recording and analytics solutions and services.

The partnership extends an exclusivity agreement to Eyrco to offer the Liquid Voice portfolio of market leading call recording and monitoring solutions including powerful analytics tools to support improved decision making and quality management.

“Our formal partnership with Eyrco offers us a closer relationship with a specialist in call recording that has a wealth of experience in delivering mission critical telephony solutions to a whole host of top tier enterprise customers across Ireland,” says Chris Berry, Sales & Marketing Director of Liquid Voice, “Eyrco has one of the largest and best qualified voice engineering teams in Ireland and as part of our agreement we will be working closely to deliver innovative call recording solutions that meet the most stringent service level agreements, regulatory compliance and best practice for our joint customers.”

Although a new brand name, Eyrco has been providing call recording, technical solutions and services to the Irish Market for over 17 years.

“Eyrco now has a dedicated focus on telephony across voice, call recording and analytics and a strategy that will allow us to become much closer to our core suppliers to deliver the highest quality and best value solutions to our existing and growing customer base,” says Mark Evans, Managing Director for Eyrco.

“As part of our new strategic direction, we looked very closely at which partnerships we wanted to extend and our prior relationship with Liquid Voice and its deep expertise within call recording technologies provides a natural fit to build this new and mutually beneficial relationship,” Evans adds.

The new partnership has already delivered successful call recording projects for one of Northern Ireland’s largest insurance brokers and a world leading independent asset management group based in Dublin. The partnership between Eyrco and Liquid Voice also complements the wider portfolio as both organisations are also top level Avaya and Mitel partners offering the assurance of complete interoperability across telephony platforms and software suites.

“Demand for call recording is growing especially as new regulatory requirements come into force but what Liquid Voice offers on top of compliance is the ability to utilise call analytics to allow our customers to derive more value in areas like training, quality assurance and service automation which we believe is a key driver and differentiator for our joint offering,” Evans concludes.

Eyrco and Liquid Voice will be engaging in joint marketing and sales activities across Ireland and ongoing development programs to deliver bespoke solutions suitable to a wide range of use cases including unified communications, managed services, workforce optimisation and application integration.


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