Friday, 18 August 2017

Gamma improves customer service using Zerto data centre services

Zerto
Tuesday 06 October 15

Zerto, setting the standard for protection, recovery and migration of data in cloud and virtualized data centers, today announced Gamma Telecom has improved its customer service levels by ensuring uninterrupted IT data centre operations using Zerto. The leading UK telecommunications service provider was able to quickly implement the simple to use BC/DR software to protect their critical Microsoft applications and grow its business…

Zerto, setting the standard for protection, recovery and migration of data in cloud and virtualized data centers, today announced Gamma Telecom has improved its customer service levels by ensuring uninterrupted IT data centre operations using Zerto. The leading UK telecommunications service provider was able to quickly implement the simple to use BC/DR software to protect their critical Microsoft applications and grow its business. Gamma's expanded focus on production virtualization helped protect Microsoft SQL Server, Windows App Servers, Web Servers, Exchange, SharePoint, and Lync, while reducing power consumption and rack space to help them secure new business opportunities with high profile customer accounts.

According to data from UK telecommunications regulator Ofcom, although adoption of fixed broadband has increased rapidly over the last decade from 31% to 78%, average monthly spending on telecommunications services has fallen from £94 to £84 over the same period. With consolidation in the UK telecommunication market and growing adoption of VoIP services, telecommunication providers have focused on reducing costs and improving customer service as key differentiators for profitability and growth.

With ongoing migration to a virtualised infrastructure that has been better enabled by Zerto and a growing customer base, Gamma requires failover capabilities that can quickly restore critical applications within minutes of an outage. Zerto was chosen for its rapid recovery capability compared to the slow and expensive option presented by its legacy backup and restoration processes. Zerto’s hardware agnostic approach allows seamless protection of virtualised applications with resiliency offered by rapid failover between two separate Gamma data centre sites that utilise SAN technology from different manufacturers.

Following the successes of the project, Gamma is now evaluating a wider rollout of Zerto to protect additional critical parts of the business including VoIP, mobile and data services.

Supporting Quotes

Martin Hood, IT Engineering Team Leader, Gamma
“Gamma operates in a hyper competitive, and highly technology dependent space serving telecommunications clients. Being able to ensure an incomparable level of up time serving customers is paramount to the success of our business growth and brand reputation. After previously using a number of competing offerings we found Zerto is much simpler and faster to use, which from a single click we quickly recover in minutes versus hours with some of our servers ranging several terabytes in size.”

Peter Godden, VP EMEA, Zerto
“Gamma is a testament to how progressive and innovative businesses can use Zerto to protect its IT operations to help deliver the highest levels of service. With Zerto, Gamma is able to seamlessly meet the expectations of its high profile customers while retaining the flexibility to use different hardware and storage technologies that meet its operational needs. This will undoubtedly help them in their efforts to grow their business, while providing superior customer support capabilities.”


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